To Our Valued Customers and Business Partners
Our thoughts are with you, your families and your businesses as the entire world continues to adapt to and fight the COVID-19 pandemic. As many of you are doing, we are making real-time decisions that balance the responsibility of keeping our team and communities safe and healthy, while also supporting the essential businesses we serve.
Fortunately, we are having some success on both counts. Our team remains healthy and eager to serve. We also are proud to do our part in supporting the supply chain by providing packaging solutions and assistance for several food and healthcare companies providing essential services.
As all of us continue to assess our intense and changing situations, we want to share with you some of the actions we are taking.
We’re Here for You and Our Team
Helping our customers adapt to their changing flexible packaging needs has always been at the core our business—providing the right solution, with certain results, when they need it and at a return on investment that makes sense for their business.
We have responded with immediate shipment of stock machines for COVID-related orders. In the past month we have shipped 20 machines for COVID-related needs, including an automotive company that retooled to produce masks for healthcare providers. We have also fulfilled the demands of more than 11 machines to food companies whose needs have changed due to increased demand or new requirements. We continue to give priority to essential services such as healthcare, food, and manufacturing companies transitioning their operations to aid COVID affected efforts.
We are maintaining a modified operations crew in our production facility where stringent health and safety protocols have been implemented, including social distancing of personnel and work areas, use of proper PPE, and on-going sanitization of facilities and equipment.
Our sales and management teams are working remotely and continue to provide ongoing support to our customers and on-site team. Our parts and service team are also standing by to offer support as needed.
You may contact our service team at service@plexpack.com.
If you need parts, please contact our parts department at parts@plexpack.com.
We’re proud of the extraordinary efforts that our team has made to maintain their commitment to our core beliefs of superior customer service solutions. We are equally proud of our customers during this dynamic and intense time. Many of them are providing necessary products and services to fight COVID-19 or help care and feed our communities.
Maintaining Certainty in Uncertain Times
It is important to support each other, our communities and people on the frontlines during these uncertain times. We continue to engage with and monitor health organizations, government officials and other businesses. As we navigate this new reality and look forward to better times, will continue to make real-time decisions with the best information available, while prioritizing public safety and the welfare of our customers and teams.
Do not hesitate to reach out to our team with questions or concerns you may have. We will provide updates as they become available.
The Plexpack Team