Aftermarket Parts, Service and Support

Plexpack stands behind our solutions with comprehensive aftermarket support, service, onsite or remote training and genuine OEM parts. We commonly provide sales, service and support in English, French, Spanish and Portuguese. You can be certain that from first contact through the entire product lifecycle, Plexpack will provide personal attention to your flexible packaging needs.

Service and support includes:

  • Installation Support
  • Technical Support
  • Documentation
  • Genuine OEM Spare and Replacement Parts
  • Field Service
  • Equipment Assessments and Performance Checks
  • Upgrades, Retrofits, and Modifications
  • Training by a PMMI Certified Trainer

Genuine OEM Parts

Genuine OEM replacement parts and spare kits help minimize downtime and ensure your equipment works at peak efficiency. Contact us for competitive pricing and a reliable stock of OEM parts and spare kits.

Contact Information

Part Sales and Customer Service
Julie Gastis – Inside Sales and Customer Advocate
1.855.635.9238 Ext. 227

Global Technical Service and Support
Cristian Cardenas – Technical Support and Automation Technician
1.855.635.9238 Ext. 253
Direct line: 647.969.4163

Spanish Technical Service and Support
Cristian Cardenas – Service and Assembly Technician (Spanish)
1.855.635.9238 Ext. 253
Direct line: 647.969.4163

PMMI LogoPMMI Certified Trainer Program

Our Aftermarket Support Technician is a PMMI Certified Trainer. The PMMI Certified Training program is a leading education program setting the industry standards for quality education and value. Plexpack trainers work with customers to ensure that their team can effectively operate, troubleshoot, service, and changeover their Emplex and Damark systems.

PMMI Certified training helps improve:

  • start-up time
  • machine performance
  • changeover times
  • operator performance

It also helps reduce:

  • downtime
  • service calls
  • equipment failure
  • product and material loss

Contact us about how our PMMI Certified Technician can help your process.